A REPORT ON A TWO MONTH INDUSTRIAL ATTACHMENT AT TECHIMAN HOLY FAMILY HOSPITAL

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UNIVERSITY FOR DEVELOPMENT STUDIES

FACULTY OF COMPUTATIONAL AND

DEVELOPMENTAL MATHEMATICS

A REPORT ON STUDENT COMPULSORY SUPERVISED

INDUSTRAL ATTACHMENT AT THE

TECHIMAN HOLY FAMILY HOSPITAL (RECORDS OFFICE)

PRESENTED BY:

NAME: OSAM SARFO ESTEPHAN

ID: FAS/1857/07

SUBMITTED TO THE DEPARTMENT OF APPLIED STATISTICS

DATE: JUNE/AUGUST 2010

CHAPTER 1:

1.0 INTRODUCTION

The industrial attachment training is an essential component of the curriculum of theUniversity for Development Studies (UDS), Faculty of computational and developmental mathematics (FCDM) Navrongo campus. The Third Trimester Field Practical Programme (TTFPP) will not be completed without the industrial attachment.

The attachment period is usually a maximum of eight weeks, during which the students are expected to acquire additional practical experience to supplement, their course of study in the university. They are also exposed to the real world of work and its challenges which will prepare them towards their future careers.

This report is the outcome of the eight weeks practical training I had at Techiman Holy Family Hospital in the Brong Ahafo Region.

It is said to be a supervised programme since lecturers from the faculty visit the students during this period and at the end of the programme to ascertain the success of the programme and the amount of seriousness students attached to it.

1.1OBJECTIVES OF THE CSIA

Some of the important objectives of the industrial attachment are as follows

Ø To assess the interest of the student in the occupation he/she plans to undertake.

Ø To expose the students to work methods not taught in the University and to provide access to products equipment not normally available in the environment of the University.

Ø To provide the students with an opportunity to apply knowledge in real work situation thereby closing the gap between University work and the actual practice.

Ø To make the transition from school to the world of work smoothly and to enhance student contacts for job placement.

Ø To enlist and strengthen employers involvement in institutional activities and in the entire educational process of preparing the students for employment in industry.

Ø To enhance industry´s satisfaction with the graduate of the Faculty in particular and the University at large.

1.2 BENEFITS TO STUDENTS

The industrial attachment seek to offer students a practical translation of the theory they have been taught.. It has also got individual benefit of liaising the university to the industries, hence brightening the employment chances of the students in the university.Through this attachment, I have generated a good interpersonal relationship through my interaction with my supervisors and colleagues. This has assisted me to interact confidently with people irrespective of the position.

1.2.1 EXPERIENCE

Through my attachment, I have gained some new experiences in data collection and data analysis on the computer in presentation. I have also learnt patient folder filing and retrieval which has aided me to improve on my social life through interaction with customers either working under pressure with or without supervision.

1.2.2 MORAL EDUCATION

Working in the hospital exposes one to various health situations or conditions. It has thereby inculcated in me sympathy for the poor and above all the will to prevent myself from contracting certain communicable diseases.

1.3 PROBLEMS AND CHALLENGES

SIZE OF THE RECORDS OFFICE

The size of the records office makes filing and retrieval of patients folders very tedious.

ORINTATION FOR STUDENTS

There is no form of orientation for students coming for attachment which makes it difficult for students to get well acquainted with the environment.

1.4 METHODOLOGY

In order to ensure the success and effectiveness of this work I adopted the following methods.

1.4.1OBSERVATION

This method was used to study some of the activities that goes on at the records office such as; workers patient relation, workers attitudes towards work and the monitoring of staff.

1.4.2 PARTICIPATION

This method was used to acquire knowledge on the use of computer software, data entry and analysis, filling of claim sheets, pulling and filing of folders.

1.4.3 STRUCTURED INTERVIEWS

Through interaction with the staff of the Hospital; important information about the hospital´s activities, services, historical background and the organizational structure were obtained.

1.4.5DISCUSSION

This method was employed to gather some of the activities going on in the hospital.

1.5 RESEARCH LIMITATIONS

Busy schedules of the staff made it difficult for discussions and explanations to be asked for. Inadequate number of computers at the unit was also a hindrance.

 CHAPTER 2:

2. 0 TECHIMAN HOLY FAMILY HOSPITAL

2.1 HISTORICAL BACKGROUND

In early 1953, three (3) founding elders of the St. Paul’s Catholic church of Techiman, made several visits to the then Bishop of Kumasi, Bishop Hubert Paulissen to express their desire for a hospital for Techiman.

  On 17th December, 1954, Nana Akumfi Ameyaw III laid the corner stone for the construction of the hospital and Bishop Bronk of Kumasi blessed it. The “L shaped” hospital building was completed in April 1955 with a bed capacity of eight.

In December 1977, ownership of the hospital was transferred to the catholic Diocese of Sunyani. From June 1987 to January 1997, Sister Suzanne Maschek was the Administrator and supervised the construction of additional improvements to the hospital.

2.1.1 MISSION OF THE HOSPITAL

Ø To continue Christ healing ministry through healers with good ethical and moral standards.

2.1.2 VISION OF THE HOSPITAL

Ø To provide high quality health care in the most effective, efficient and innovative manner to complement the national health sector activities of Ghana.

2.1.3 GOAL

Ø To strengthen and improve the national catholic health service (NCHS) in its ability to provide quality health care services to the community.

2.2 ORGANISATIONAL STRUCTURE.

Figure 2.1

2.3 DEPARTMENTS OF THE HOSPITAL

The departments of the hospital include the following;

AdministrationMedical wards

Outpatient department (OPD)Eye clinic

In-patient departmentStores

Primary health care (PHC)

Records department

Transport unit

Maintenance

2.3.1 OUTPATIENT DEPARTMENT

The OPD is made up of the following sub units; consulting rooms, Ticket office, pharmacy, Insurance office.

2.3.2 IN-PATIENT DEPARTMENT

The Inpatient department is also made up of the following sub units; Inpatient pharmacy, Pediatric ward, maternity ward, surgical ward and other wards. 

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CHAPTER 3:

3.1 MEDICAL RECORDS

The medical record of the hospital is made up of the Records office, Insurance office and the Ticket office.

3.1.1 ACTIVITES AT THE RECORDS OFFICE

The records office is the main office of the medical records where daily analysis of the hospitals service discharges are recorded, entering of monthly delivery returns and recording In-patients mortality and morbidity returns.

3.1.2 ACTIVITIES PERFORMED AT THE INSURANCE OFFICE

The insurance office is where insured patients get their folders, activities performed at the insurance office include; pulling of folders, filling of claim form, filing of folders, checking the status of insurance cards, registering of patients and daily analysis of insured patients i.e. distribution by age and sex.

3.1.3 ACTIVITIES PERFORMED AT THE TICKET OFFICE

The ticket office is where new folders are being given to patients visiting the hospital for the first time, it is also where non-insured patients get their folders. Activities performed at the ticket office include; pulling of folders, filing of folders, registering of non-insured patients, issuing new folders to patients and daily analysis of non-insured patients. 

3.2 THE CLAIM FORM

The claim form is used by the hospital to make an official request for its money and other benefits from the national health insurance scheme.

The claim form consist of client information(name, age, gender, insurance number, date of birth), type of service provided, procedure used, outcome, diagnosis, investigations, medicines given, quantity and total cost.

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3.3 PERSONAL INPUT

Some of the activities that I undertook at the records office include; entering of daily services analysis, entering monthly delivery report and morbidity.

I also undertook some activities at the insurance office such as; filling of claim forms, checking the status of insurance cards, registering of patients, pulling and filing of folders.

3.4 KNOWLEDGE ACQUIRED,

Working at the hospital has given me a feel of the working environment, not only have I improve my human relation with co-workers but also patients as well. I also learnt how to locate and pull patients folders, how to update claim forms, how to file folders and how to use some computer software.

3.5 CONCLUSION

The compulsory supervised industrial attachment of the university gives students the opportunity to apply knowledge in real work, exposing students to work methods not taught in the university and provide access to products equipment not available in the university as well as assessing students interest in the occupation he/she plans to undertake, the programme should therefore be maintain and the period extended.

3.6 RECOMMENDATION

The record office should be expanded so that more shelves will be created for the patient´s folders to be filed. This will help the workers in the records office to work faster.

Students coming for industrial attachment at the hospital should be taken through some form of orientation to help them have enough knowledge about what they are about to do.

There should be a laid down procedure for monitoring workers as well as some motivational packages for workers who establish them self well.

The attachment is very beneficial to students as it assists them to blend academic work with that of the industry therefore much importance must be given to attachment by students.

Since the experience for these few weeks was enormous I recommend that the periods for the attachment should be increased, that is to say; the Third Trimester Field Practical Programme should be legally amended if not completely given way to the Practical Industrial Attachment Programme.

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3.7APPENDICES

DEFINITION OF TERMS

FOLDER

Patients at the hospital, both in-patients and out-patients are given files called folders. These folders contain the client´s personal information, medical information and the doctor´s comments/recommendations.

HEALTH

This is the state of complete physical, mental and social well-being of the body. It is however not the absence of disease or infirmity.

IN-PATIENT

The in-patient in the hospital is any patient that has been put on admission to undergo treatment under close.

OUT-PATIENT

This is any patient who has not been put on admission to undergo treatment under close.

LIST OF ABBREVIATIONS

CSIA    COMPULSORY SUPERVISED INDUSTRAIL ATTACMENT

OPD     OUT-PATIENT DEPARTMENT

ID         IDENTIFICATION

THFH   TECHIMAN HOLY FAMILY HOSPITAL

 

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