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UNIVERSITY FOR DEVELOPMENT STUDIES
FACULTY
OF COMPUTATIONAL AND
DEVELOPMENTAL
MATHEMATICS
A
REPORT ON STUDENT COMPULSORY SUPERVISED
INDUSTRAL
ATTACHMENT AT THE
TECHIMAN
HOLY FAMILY HOSPITAL (RECORDS OFFICE)
PRESENTED
BY:
NAME:
OSAM SARFO ESTEPHAN
ID:
FAS/1857/07
SUBMITTED
TO THE DEPARTMENT OF APPLIED STATISTICS
DATE:
JUNE/AUGUST 2010
CHAPTER
1:
1.0
INTRODUCTION
The
industrial attachment training is an essential component of the curriculum of
theUniversity for Development Studies (UDS), Faculty of computational and
developmental mathematics (FCDM) Navrongo campus. The Third Trimester Field
Practical Programme (TTFPP) will not be completed without the industrial
attachment.
The
attachment period is usually a maximum of eight weeks, during which the
students are expected to acquire additional practical experience to supplement,
their course of study in the university. They are also exposed to the real
world of work and its challenges which will prepare them towards their future
careers.
This
report is the outcome of the eight weeks practical training I had at Techiman
Holy Family Hospital in the Brong Ahafo Region.
It
is said to be a supervised programme since lecturers from the faculty visit the
students during this period and at the end of the programme to ascertain the
success of the programme and the amount of seriousness students attached to it.
1.1OBJECTIVES OF THE CSIA
Some
of the important objectives of the industrial attachment are as follows
Ø To
assess the interest of the student in the occupation he/she plans to undertake.
Ø To
expose the students to work methods not taught in the University and to provide
access to products equipment not normally available in the environment of the
University.
Ø To
provide the students with an opportunity to apply knowledge in real work
situation thereby closing the gap between University work and the actual
practice.
Ø To
make the transition from school to the world of work smoothly and to enhance
student contacts for job placement.
Ø To
enlist and strengthen employers involvement in institutional activities and in the
entire educational process of preparing the students for employment in
industry.
Ø To
enhance industry´s satisfaction with the graduate of the Faculty in particular
and the University at large.
1.2 BENEFITS TO STUDENTS
The
industrial attachment seek to offer students a practical translation of the
theory they have been taught.. It has also got individual benefit of liaising
the university to the industries, hence brightening the employment chances of
the students in the university.Through this attachment, I have generated a good
interpersonal relationship through my interaction with my supervisors and
colleagues. This has assisted me to interact confidently with people
irrespective of the position.
1.2.1 EXPERIENCE
Through
my attachment, I have gained some new experiences in data collection and data
analysis on the computer in presentation. I have also learnt patient folder
filing and retrieval which has aided me to improve on my social life through
interaction with customers either working under pressure with or without
supervision.
1.2.2 MORAL EDUCATION
Working
in the hospital exposes one to various health situations or conditions. It has
thereby inculcated in me sympathy for the poor and above all the will to
prevent myself from contracting certain communicable diseases.
1.3 PROBLEMS AND CHALLENGES
SIZE OF THE RECORDS OFFICE
The
size of the records office makes filing and retrieval of patients folders very
tedious.
ORINTATION FOR STUDENTS
There
is no form of orientation for students coming for attachment which makes it
difficult for students to get well acquainted with the environment.
1.4 METHODOLOGY
In
order to ensure the success and effectiveness of this work I adopted the
following methods.
1.4.1OBSERVATION
This
method was used to study some of the activities that goes on at the records
office such as; workers patient relation, workers attitudes towards work and
the monitoring of staff.
1.4.2 PARTICIPATION
This
method was used to acquire knowledge on the use of computer software, data
entry and analysis, filling of claim sheets, pulling and filing of folders.
1.4.3 STRUCTURED INTERVIEWS
Through
interaction with the staff of the Hospital; important information about the
hospital´s activities, services, historical background and the organizational
structure were obtained.
1.4.5DISCUSSION
This
method was employed to gather some of the activities going on in the hospital.
1.5 RESEARCH LIMITATIONS
Busy
schedules of the staff made it difficult for discussions and explanations to be
asked for. Inadequate number of computers at the unit was also a hindrance.
2.
0 TECHIMAN HOLY FAMILY HOSPITAL
2.1
HISTORICAL BACKGROUND
In early 1953, three
(3) founding elders of the St. Paul’s Catholic church of Techiman, made several
visits to the then Bishop of Kumasi, Bishop Hubert Paulissen to express their
desire for a hospital for Techiman.
On 17th December, 1954, Nana Akumfi Ameyaw
III laid the corner stone for the construction of the hospital and Bishop Bronk
of Kumasi blessed it. The “L shaped” hospital building was completed in April
1955 with a bed capacity of eight.
In December 1977,
ownership of the hospital was transferred to the catholic Diocese of Sunyani.
From June 1987 to January 1997, Sister Suzanne Maschek was the Administrator
and supervised the construction of additional improvements to the hospital.
2.1.1
MISSION OF THE HOSPITAL
Ø To
continue Christ healing ministry through healers with good ethical and moral
standards.
2.1.2
VISION OF THE HOSPITAL
Ø To
provide high quality health care in the most effective, efficient and
innovative manner to complement the national health sector activities of Ghana.
2.1.3
GOAL
Ø To
strengthen and improve the national catholic health service (NCHS) in its
ability to provide quality health care services to the community.
2.2
ORGANISATIONAL STRUCTURE.
Figure 2.1
2.3
DEPARTMENTS OF THE HOSPITAL
The departments of the
hospital include the following;
AdministrationMedical
wards
Outpatient department
(OPD)Eye clinic
In-patient departmentStores
Primary health care
(PHC)
Records department
Transport unit
Maintenance
2.3.1
OUTPATIENT DEPARTMENT
The OPD is made up of
the following sub units; consulting rooms, Ticket office, pharmacy, Insurance
office.
2.3.2
IN-PATIENT DEPARTMENT
The Inpatient
department is also made up of the following sub units; Inpatient pharmacy,
Pediatric ward, maternity ward, surgical ward and other wards.
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CHAPTER
3:
3.1
MEDICAL RECORDS
The medical record of
the hospital is made up of the Records office, Insurance office and the Ticket
office.
3.1.1
ACTIVITES AT THE RECORDS OFFICE
The records office is
the main office of the medical records where daily analysis of the hospitals
service discharges are recorded, entering of monthly delivery returns and recording
In-patients mortality and morbidity returns.
3.1.2
ACTIVITIES PERFORMED AT THE INSURANCE OFFICE
The insurance office is
where insured patients get their folders, activities performed at the insurance
office include; pulling of folders, filling of claim form, filing of folders,
checking the status of insurance cards, registering of patients and daily
analysis of insured patients i.e. distribution by age and sex.
3.1.3
ACTIVITIES PERFORMED AT THE TICKET OFFICE
The ticket office is
where new folders are being given to patients visiting the hospital for the
first time, it is also where non-insured patients get their folders. Activities
performed at the ticket office include; pulling of folders, filing of folders,
registering of non-insured patients, issuing new folders to patients and daily
analysis of non-insured patients.
3.2
THE CLAIM FORM
The claim form is used
by the hospital to make an official request for its money and other benefits
from the national health insurance scheme.
The claim form consist
of client information(name, age, gender, insurance number, date of birth), type
of service provided, procedure used, outcome, diagnosis, investigations,
medicines given, quantity and total cost.
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3.3
PERSONAL INPUT
Some of the activities
that I undertook at the records office include; entering of daily services
analysis, entering monthly delivery report and morbidity.
I also undertook some
activities at the insurance office such as; filling of claim forms, checking
the status of insurance cards, registering of patients, pulling and filing of
folders.
3.4
KNOWLEDGE ACQUIRED,
Working at the hospital
has given me a feel of the working environment, not only have I improve my
human relation with co-workers but also patients as well. I also learnt how to
locate and pull patients folders, how to update claim forms, how to file
folders and how to use some computer software.
3.5 CONCLUSION
The
compulsory supervised industrial attachment of the university gives students
the opportunity to apply knowledge in real work, exposing students to work
methods not taught in the university and provide access to products equipment
not available in the university as well as assessing students interest in the
occupation he/she plans to undertake, the programme should therefore be
maintain and the period extended.
3.6
RECOMMENDATION
The record office
should be expanded so that more shelves will be created for the patient´s
folders to be filed. This will help the workers in the records office to work
faster.
Students coming for
industrial attachment at the hospital should be taken through some form of
orientation to help them have enough knowledge about what they are about to do.
There should be a laid
down procedure for monitoring workers as well as some motivational packages for
workers who establish them self well.
The attachment is very
beneficial to students as it assists them to blend academic work with that of
the industry therefore much importance must be given to attachment by students.
Since
the experience for these few weeks was enormous I recommend that the periods
for the attachment should be increased, that is to say; the Third Trimester
Field Practical Programme should be legally amended if not completely given way
to the Practical Industrial Attachment Programme.
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3.7APPENDICES
DEFINITION
OF TERMS
FOLDER
Patients at the
hospital, both in-patients and out-patients are given files called folders.
These folders contain the client´s personal information, medical information
and the doctor´s comments/recommendations.
HEALTH
This
is the state of complete physical, mental and social well-being of the body. It
is however not the absence of disease or infirmity.
IN-PATIENT
The
in-patient in the hospital is any patient that has been put on admission to
undergo treatment under close.
OUT-PATIENT
This
is any patient who has not been put on admission to undergo treatment under
close.
LIST OF ABBREVIATIONS
CSIA COMPULSORY SUPERVISED
INDUSTRAIL ATTACMENT
OPD OUT-PATIENT DEPARTMENT
ID IDENTIFICATION
THFH TECHIMAN HOLY FAMILY HOSPITAL
